Gibraltar Health Authority lacked any formal commissioning arrangements and required a more formal approach. In-Form Solutions was engaged to lead the development of new commissioning arrangements for the Gibraltar Health Authority, with key specialist teaching hospitals providing access to some of the leading hospitals in Europe and remains retained by GHA. New commissioning, contracting and performance management tools have been designed and introduced for complex care pathways, including support services for both patients and clinicians, visiting consultants, patient accommodation, meet and greet services and telemedicine.
In-Form Solutions work closely with senior managers and clinicians in Gibraltar and in the UK to develop commissioning partnerships, leading the contracting framework and processes with a large number of NHS Trusts and partners. Our commissioning support is provided to the Authority as a whole, but we also support the individual queries that clinicians and managers have. We provide ongoing performance management reports to facilitate quality management of the services.
Our work has led to a number of significant outcomes, which have benefited the health economy in Gibraltar:
The team has worked with the GHA for over 15 years and has always performed their duties to a high standard and over and above the project brief. They are always quick to react and answer queries and even out of normal working hours. Timescales are always met and they ask questions and for more information when needed in order to meet deadlines and keep to the schedule. They are good at flagging non answered queries and chasing on the GHA behalf when needed. Their performance is excellent and of a very high standard they are reliable and extremely professional in all aspects of their work."
- Joanna Ferrary of Gibraltar Health Authority