Mount Carmel Private Hospital 

Mount Carmel, a private hospital in Dublin, wanted to undertake a review of all of its support services and engaged In-Form Solutions to undertake the work. The review involved undertaking detailed benchmarking and reviewing performance, productivity and outcomes. As a result of this, variation was identified and the In-Form Solutions team worked with the hospital managers to identify significant savings, through improved procurement, changes in skills mix and numbers, and through reorganisation.

Not only did this review achieve real cash releasing savings, it also supported managers in becoming considerably more commercial in their approach. In-Form Solutions undertook significant engagement with managers and clinicians through a series of one to one meetings, workshops, steering groups and planning. In addition to this, the client often asked In-Form Solutions to lead contract negotiations with suppliers and clients, such as insurance companies.

Alongside this work In-Form Solutions planned, developed and implemented a standalone Patient Level Information Costing System (PLiCS), which identified the costs of procedure by consultant to help to drive efficiency and better pricing.

The activities and outputs of our work were:

• Development and implementation of a robust cost improvement programme (CIP) that produced significant savings.
• Provision of strategic marketing support and an accompanying plan.
• Support with fundraising and contracting.
• Implementation of a standalone PLiCS System.
• Ongoing advice and support.

The key outcomes of our work have been the realisation of significant cash releasing savings and the benefits achieved by the development of new and improved processes, systems and relationships. Additionally, hospital staff have benefitted from a programme of mentoring, development and support during a challenging period.

In-Form Solutions have been instrumental in developing the change management and turnaround plan for this hospital where they helped to deliver significant savings on a recurring basis. John in his enthusiastic manner, quickly and positively engaged with our team, helping to develop the personal skills of a number of key individuals within the organisation. John also secured significant cost reductions without compromising on quality by engaging with a number of suppliers, leading contract negotiations and through the account management process.

ln-Form Solutions also provided some specialist support from Steve Kelly who undertook a patient level costing exercise along with David Poynton who shared his leadership experience with our senior team.

John and his team reliably provide a wealth of knowledge, contacts and experience, ensuring that the transformation process happens quickly and effectively.

We would not hesitate to use John and the ln-Form Solutions team again and would recommend any interested parties to do likewise."

- John O’Brien, Chief Executive