2020 – A year to remember.
I recall in my 2019 Christmas message that 2019 was a challenging year for us all and that I was hoping that 2020 would be a more stable year. Little did I know that we were about to face a world pandemic on top of the UK leaving the EU.
We have all had to face so much uncertainty, insecurity and for some, tragedy which has affected all our lives both physically and mentally. We have all had to quickly adapt and respond to the needs of the new world, including new social relationships, communication tools, remote working, new ways of delivering care and support. We have developed new words and phrases into our everyday language such as “you are on mute!”
What has really impressed me, is that that we all have a tremendous ability to quickly adapt to a new environment, positively face adversity and adopt new innovative solutions to tackle these challenges. We at In-Form Solutions are no different.
Thankfully, we had already adopted new communication tools and our IT infrastructure was already in place for secure remote working. We were able to do this securely as we had implemented robust systems and resources which were already accredited by both NHS Digital and ISO9001. As a result of past investment, we were not playing catch up and throughout 2020 we have continued our investment in developing further our infrastructure. This was commented on our very recent audit by the British Standard Institute (BSI) whereupon we passed all quality standards with no nonconformities and no recommendations for improvement. Indeed, they were extremely complimentary as to how we have adapted to this new world.
Consequently, our team have continued to support all our long-term clients to also successfully adapt and along with some new clients to specifically develop such exciting and new innovative schemes. I am so proud of our team who have made such a positive impact on the lives of so many individual people. They really have made a big difference to so many.
This year has been a challenging year and next year will bring new challenges to which I know we will again positively respond. 2021 will again require new innovative working practices and support to enable us all to recover, respond to new markets and build for a successful future. We are collaborating with a wide spectrum of successful innovative partners, both in the UK and further afield to face some of these challenges and provide new solutions to a new world.
I would like to thank all our team and indeed our clients for responding so positively. We look forward to the many challenges in the future with great enthusiasm and commitment. So, lets’ together look positively as we stride into 2021 with equalled passion, empathy, integrity, determination, and professionalism.
We hope you all have a lovely Christmas break and I hope that 2021 is a happy, healthy and successful year for you, your family, colleagues and friends.
Chairman of In-Form Solutions